Dorset Dubbers
   
Frequently Asked Questions



What Type of Campers do you have for Hire?

We hire restored VW Camper Vans; both Split screen and Bay Window VW camper vans.

What are your office hours?

Our office hours are between Monday to Sunday, 09.00am to 8:00pm. Please call 07771561594 or email us any time. We reply to all emails within 24 hours, but usually the same day.

Where are you based?

We are based in Christchurch, Dorset.
Note: After booking you will be sent detailed instructions on how to find us.

Can we leave our cars with you while we are away?

Yes, you may leave your vehicle with us. We have off road parking facilities; this service is free of charge but entirely at your own risk.

What times do we Collect/Return the Camper?

Collection:
Friday - 2.30pm

Drop off:
Friday/Monday - 10.00am

What is the minimum/maximum age of driver?

25-70 Years, minimum 2 years full license experience. Older and younger drivers must contact us before booking.

Can we book additional days?

Yes, we allow you to request additional days depending on season and demand; please contact us before booking with your hire period details.

What happens if we break down?

We supply all of our campers with 24 hour UK recovery.
We may also have a spare van in the unlikely event that the recovery company cannot get you going. Please read our terms and conditions carefully.
In the event of there being another VW camper on the campsite, make this your first port of call and, chances are, they will have a ready answer to your query.

How do I make a booking? When is the deposit required?

Please book online via our easy to use website booking system, once you have completed the booking a conformation email will be sent to your named email address detailing the conditions of hire and reservation information.

If you prefer you may call us during office hours to check availability and book over the phone.

A non-refundable deposit will be required for bookings, made up to 6 weeks before collection, then the full balance will be required to secure your booking. If your booking falls within 6 weeks of the reservation date we will require the full amount which can be sent via the website at the time of booking.

Deposit Required:
All hire terms require a deposit of £150.00 to be paid in advance, either online, or, if you have any problems contact us directly on 07771561594.

Security Deposit:
All hire periods require a refundable security deposit of £500.00 which can be paid online at the time of booking (Link sent with booking confirmation), Cheque (7 clear days), Over the phone or in cash on the day of hire. If paying in cash, the security deposit is refunded by cheque within 7 days. Credit or debit card payments are refunded within 7 days back to your original card.

Is insurance included in the hire price?

Yes, all our prices quoted online and otherwise include ‘Fully Comprehensive Insurance’ for the named driver within the UK and on request a second driver providing they meet the necessary requirements set out in our Terms and Conditions.

I have points on my license can I still hire a camper?

Please contact us before booking.

I have a non-UK driving License can I still hire a camper?

UK license holders are permitted to hire a camper as per the Terms and Conditions. All other non-UK License’s please contact us with your details and we will confirm with our insurer any additional costs, if any. In most cases any international license is accepted.

Are personal belongings covered by the insurance?

No, the insurance provided with the hire does not cover your personal possessions. We strongly recommend you take holiday/travel insurance to cover this.

Are we allowed to take animals on our trip?

Yes, we allow one pet to travel with you as per the Terms & Conditions at an extra cost of £20 per hire period.

Please be aware we may charge an extra fee on return if the camper is considered to be excessively dirty or damaged by an animal traveling with you.
Due to the size of the camper and issue's regarding hygiene we only allow small dogs to travel in the camper, please contact us before booking if you are unsure.

Smoking

Smoking is not permitted in our campers.

What do we need to bring with us?

Our campers are fully equipped with a full range of kitchen utensils. You will need to bring your own bedding/sleeping bags pillows, towels and accessories. It is essential that you bring both parts of your Driving license (Paper and Plastic) or if you have an older license just the pink paper part. We also require a recent utility bill with your address matching your license to confirm your identity; please also bring a copy of the above for our records.

We cannot allow hire without the above documents.

What Fuel do your campers run on?

Our campers run on basic (Ron95) unleaded petrol.

What optional extras do you supply with the camper?

Awning + Inner Tent (£30.00 per hire period)
Additional Outdoor Table and Chairs (Great for the awning)
Bike Rack (2 Bicycle limit)

Do you offer Gift Vouchers?

Yes, vouchers can be purchased here. Each voucher is customisable with the amount and name of recipient and will be sent to the purchaser on completion of the checkout process.

What happens if Dorset Dubbers cancels our hire van?

We reserve the right to cancel a booking at any time. If we cancel your booking and there is no fault or omission on your part a full refund will be given.

 
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